Decide How to Decide • Command. Decisions are made without involving others. • Consult. Input is gathered from the group and then a subset decides. • Vote. An agreed-upon percentage swings the decision. • Consensus. Everyone comes to an agreement and then supports the final decision. Finish Clearly Determine who does what by when. Make the deliverables crystal clear. Set a follow-up time. Record the commitments and then follow up. Finally, hold people accountable to their promises.

— Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson, Joseph Grenny, Ron McMillan, and 1 other