The New York Times Bestseller!Learn how to keep your cool and get the results you …
So next time you find yourself stuck in a battle of wills, try this amazingly powerful but simple skill. Step out of the content of the struggle and make it safe. Simply say, “It seems like we’re both trying to force our view on each other. I commit to stay in this discussion until we have a solution that satisfies both of us.” Then watch whether safety takes a turn for the better.
— Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson, Joseph Grenny, Ron McMillan, and 1 other
