Dustin's quote from Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Dustin quoted Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson

No cover — Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (2012, McGraw-Hill Companies, The)

The New York Times Bestseller!Learn how to keep your cool and get the results you …

Instead of saying, “Are you upset with me? What did I do?” I now say, “I’m beginning to feel that you are upset with me. Did I do something to make you angry?”

— Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson, Joseph Grenny, Ron McMillan, and 1 other