Dustin's quote from Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Dustin quoted Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson

No cover — Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (2012, McGraw-Hill Companies, The)

The New York Times Bestseller!Learn how to keep your cool and get the results you …

feelings of disrespect often come when we dwell on how others are different from ourselves. We can counteract these feelings by looking for ways we are similar.

— Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson, Joseph Grenny, Ron McMillan, and 1 other